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Frequently Asked Questions About Virtual Assistants

Your questions about virtual assistance services answered! We’ve chosen the most frequent questions we’ve received and offer the responses here. Have questions you can’t find here? Feel free to contact us and we’ll help you get the answers you’re looking for!

When is it time to hire a Virtual Assistant?
You need to hire a VA when you start spending more than 50% of your time in the business instead of on it.

How well trained are your Virtual Assistants?
All our VAs complete a comprehensive training program that develops their necessary skills. We are confident that your VA will be skilled to know how to do most of the tasks you ask them to. But if they do not know, they will diligently learn.

Will I interview my Virtual Assistant?
As soon as we get your request for the VA services, we will schedule a call for an interview with a few candidates. During this call, you have an opportunity to assess the skills and knowledge of the VAs as well as tell more about your requirements.

How can I communicate with my Virtual Assistant?
You can communicate with your Virtual Assistant in a wide variety of methods, including phone, email, , text, Slack, Messenger, Skype, or some other project management platform.

My business is complicated, how will you understand it?
Try us! We’ve helped hundreds of business owners, ranging from simple to extremely complex.

How long does it take to get set up?
Once you’ve interviewed your VA and you’ve decided to go ahead, we can generally set up and assign your Virtual Assistant within 24 hours.

What happens if my VA is not a good fit?
In case you are not satisfied with the work of an assigned VA, you can reach our VA manager and discuss the issues you have. We will do our best to find the solution and make the switch smooth, pleasant, and productive.

How does the “virtual” process work?
The important thing is good communication between clients and VAs. We start by discussing what work you need to have done and how you prefer to communicate – email, phone, instant messaging, etc. You will be given updates to keep you informed about the status of the tasks we are doing for you. 

Do I need to sign a contract?
Yes, we ask that our clients sign a contract that provides protection for both parties. A copy of our standard contract is available upon request.

How do I get started?
Easy! Contact us through our website or give us a call at 415 722 3535.





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